User Guide / FAQs

Video Guide: Watch these quick tutorials on how to use the NBOA website.

General Questions

Contacts / Connections

Communities / Discussions

Libraries


General Questions

What is my username/password?

You will use the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, click here.

How do I create a website account?

Watch this quick tutorial on how to set up your NBOA website account.

How do I update my contact information?

On your profile page, click the "Edit Contact Information" link. Your profile page will display the updated information the next time you sign into the website.

How do I control what information is visible on my profile?

Go to Quick Menu > Community > Settings. (Alternately, you can go to your profile page and click the Settings tab.) Select "Privacy" from the drop-down menu. This will let you control what information is visible to whom. After you've made changes, remember to click the "Save" button. 

I've changed employment or no longer have access to the e-mail account that is associated with my account.

If your employment has changed or you no longer have access to the e-mail account previously associated with your login, please contact us at membership@nboa.org so that we may assist you in resetting your account. Do not create a new account as it will cause duplicates.


Contacts / Connections

How do I find other members?

Go to Quick Menu > Community > Member Directory. The Directory lets you search for other members based on:

  • First and/or last name
  • Organization name
  • Job Title
  • Email address

Use the "Advanced Search" tab to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education

How do I add contacts to my contact list?

There are several ways to add contacts. When you perform a search in the Directory, you will see an "Add as contact" link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual's profile, you can click the contact request link to the right of his or her profile picture.

Why should I add contacts to my contact list?

Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member's profile, you'll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't see.


Communities / Discussions

What are communities?

Communities are groups of individuals based on shared interests. Each community has an affiliated discussion group and a library of shared resources.

Which communities do I already belong to?

Go to Quick Menu > Community > View All Communities. From the drop-down menu at the top, select "Communities to which I belong" to view the communities you're currently a part of. You can also view this information underneath your photo on your profile page.

How do I join a community and subscribe to its discussion group?

Go to Quick Menu > Community > View All Communities. From the drop-down menu at the top, select "Communities I can join." Then click on the "Join" button next to each community you're interested in. You will be prompted to choose a delivery option for discussion emails.

You can also manage your subscriptions by going to Quick Menu > Community > Settings or by clicking the Settings tab on your profile page.

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others' messages by logging into the community site.

I'm subscribed to discussions but I'm not receiving emails. How do I fix this?

All NBOA discussion emails are sent from the domain connectedcommunity.org, specifically mail.connectedcommunity.org. In addition, emails are sent from the following dedicated IP addresses:

  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221

You will need to ask your IT department to whitelist the domain and/or the IP addresses in order to receive emails. A whitelist is an explicit list of trusted senders from whom email will be accepted.

How can I control the format of emails I receive?

Go to Quick Menu > Community > Settings. (Alternately, you can go to your profile page and click the Settings tab.) There is an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.

I'm having trouble viewing HTML email messages. How do I fix this?

If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to Quick Menu > Community > Settings. (Alternately, you can go to your profile page and click the Settings tab.) Select the "Text" format option near the top of the page. Be sure to click the "Save" button once you've made this change.

How do I leave a community or unsubscribe from a discussion?

Go to Quick Menu > Community > Settings. (Alternately, you can go to your profile page and click the Settings tab.) Here, you will see a list of available communities and those to which you're subscribed. Select "Unsubscribe" for the discussions you wish to leave and click the "Save" button. You will see a message confirming your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time. Please note that you might not be able to unsubscribe from certain communities, based on your volunteer status. In those cases, simply choose "No Emails" from the delivery options.

How do I start a new discussion thread?

Click Connect at the top of any web page. Under the Participate section, click on "Post a Message." If you are reading a discussion email, click the "Post Message" link to the right of any post.

How do I respond to others' posts?

To the right of every post are a set of links; click "Reply to Discussion" to send your message to the entire community or "Reply to Sender" to only send your message to the sender. We recommend replying to the sender for simple comments like "me, too" that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Why do I have to post messages and reply through the website?

There are many upgraded features made possible because of the web interface:

  • When you send an attachment through this new system, it automatically places it in the Community's library and sends a link to members.
  • All posts and associated resources are automatically archived and easily searchable.

Can I search for posts across all the communities?

Yes. Click Connect at the top of any web page. Under the Quick Links section, click on Discussions. You can search based on keywords in the posts, search all discussions or specific ones, and specify a date range.

How do I see a listing of all of the posts to a specific community?

Click Connect at the top of any web page. Under the Quick Links section, click on Discussions and then click on "Digest" next to the Community you're interested in. If you see a post you're interested in, click the subject line which will take you to the entire thread. "Show original message" at the bottom of all of the posts in a thread will display the original message that started that discussion. The "Author's Messages" link will show you all of the posts that particular member has contributed to that community.


Libraries

What is a Library?

Each community can have a resource library that stores files of interest to that group. Some features of the libraries are: the ability to upload multiple files under the same entry, the ability to download one file or all of those files at once as a zipped file, the ability to upload any type of file including multimedia, and the automatic display of audio and video media.

There are other stand-alone libraries such as the NBOA Library and Webinar Archive that are not associated with a particular community. To learn more about using these resources, please watch our video tutorials.

How do I find resources that may have been shared by other members?

Click Connect at the top of any web page. Under the Quick Links section, click on Libraries to find a particular library. If you do not know which library the resource is in, use the search field on that page to search across all libraries. Enter search terms the same way you might enter search terms into Google or another search engine.

Can I search for specific file types?

Yes. Click Connect at the top of any web page. Under the Quick Links section, click on Libraries. Above the search field, click on "Show Advanced Search" and then click on "Search for Specific File Types." This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

How do the libraries get populated?

The libraries are populated in two ways: (1) When you include an attachment to a discussion post, the system automatically places the document in the corresponding library of that community, or (2) You can upload documents directly to a library -- click Connect at the top of any web page and, under the Participate section, click on "Share a File."

How do I upload a file?

Click Connect at the top of any web page. Under the Participate section, click on "Share a File." Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you'd like to upload it, select a folder to which you'd like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click "Next."
  • Browse and select your file. Click the "Upload Files" button. Click "Next" if you want to add tags to your file or click "Finish" (you may have to scroll down to access these buttons).

What kind of files can I upload?

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

What are "tags" for?

Tags are another way of organizing and searching for content. You can help others find a file you shared by including tags when you upload it. There are many existing tags to choose from. You can also click on a tag to see all other resources that have the same tag.


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